woocommerce zendesk

Wij zetten alles in wat we hebben

Zorg dat u de juiste kaarten in handen hebt

Zendesk is volledig geГЇntegreerd met toonaangevende e-commerceplatforms zoals Shopify, Magento, PrestaShop, BigCommerce en WordPress. Het is ook eenvoudig om Support te koppelen aan toonaangevende e-mailmarketingproviders, klantrecensies en verzendservices. Als u het nodig hebt, kunt u het realiseren.

Zorg ervoor dat kijkers kopers worden

Met Zendesk kunt u potentiГ«le klanten proactief benaderen en zelfs conversies bijhouden.

Flexibele communicatie

Met support via meerdere kanalen bent u altijd daar waar uw klanten u nodig hebben.

Forrester maakte een analyse van Zendesk Chat en stelde een omzettoename van 29% vast

Rapport samenstellen

Proactieve support leidt tot een hogere klanttevredenheid. Zendesk geeft u een holistisch beeld van de support- en aankoopgeschiedenis van iedere klant, zodat u over de juiste context beschikt voordat u klanten benadert.

Krijg meer waar voor uw geld

We beschikken over honderden SaaS-apps die leads stimuleren, verkoop genereren en taken voor uw bedrijf automatiseren.

Zendesk e-commerceklanten

Onze voorkeurspartners

Zendesk is volledig geГЇntegreerd met toonaangevende e-commerceplatforms zoals Shopify, Magento, PrestaShop, BigCommerce en WordPress. Het is ook eenvoudig om Support te koppelen aan toonaangevende e-mailmarketingproviders, klantrecensies en verzendservices. Als u het nodig hebt, kunt u het realiseren.

Probeer het zelf uit

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WooCommerce and Zendesk Integration

Sync customer data and automate payments. Connect WooCommerce and Zendesk. Run workflows.

Popular Integrations

Add or Update a User / Agent in Zendesk on a New Customer in WooCommerce

Add a Ticket in Zendesk on a New Customer in WooCommerce

Add or Update Customer in WooCommerce on a Internal Note added to Ticket in Zendesk

Add or Update Customer in WooCommerce on a Agent replied to Ticket in Zendesk

Add or Update Customer in WooCommerce on a New Post in Help Center in Zendesk

Add a Ticket in Zendesk on a New Product in WooCommerce

Add a Comment in Zendesk on a New Customer in WooCommerce

Add or Update Customer in WooCommerce on a New Ticket in Zendesk

Looking for something else?

Create your own Integration

  • New Customer
    Triggers when there is a new Customer
  • New Order
    Triggers when there is a new Order. This will trigger for orders with any Order Status, such as, Completed, Cancelled, Failed, Refunded, etc.
  • New Order Line Item
    Triggers for each line item of a new Order.If there is a new Order with 5 Line Items, the bot will run 5 times, each time with the details of one of the Line Items
  • New Product
    Triggers when there is a new Product
  • Modified Customer
    Triggers when Customer data gets Modified or when new Customer is Created
  • Order Status Changed
    Triggers when the Order Status changes to the Selected Status, or when a new Order is created with the Selected Status
  • New Ticket
    Triggers when a new Ticket is created.
  • Agent replied to Ticket
    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
  • Internal Note added to Ticket
    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
  • Tag added to Ticket
    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
  • Ticket Status changed
    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
  • New Post in Help Center
    Triggers when a new Post is published in the Help Center.
  • New Comment added to Post
    Triggers when a Comment is added to the selected Post.
  • New User/Agent
    Triggers when a new Customer or Agent is created.
  • Ticket assigned to Agent
    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
  • New Organization
    Triggers when a new Organization is created.
  • New Group
    Triggers when a new Group is created.
  • Updated Ticket
    Triggers when an existing Ticket is updated.
  • User replied to Ticket
    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

  • Add a Ticket
    Add a ticket.
  • Add or Update a User / Agent
    Creates or updates a User / Agent.
  • Search a Ticket
    Search for a Ticket.
  • Add a Comment
    Adds a Comment to a Ticket.
  • Add a Tag
    Adds a Tag to a Ticket.
  • Update a Ticket
    Update a Ticket using the Ticket ID.
  • Add an Organization
    Add a new Organization.
  • Update an Organization
    Updates an Organization.
  • Add a Comment to Post
    Add a Comment to the selected Post.
  • Search Organizations
    Search Organizations using Organization ID or Name.
  • Search a User/Agent
    Search for a User or an Agent
  • Add a Post
    Add a Post to the Help Center.
  • Search Posts
    Search Posts using Post ID or a Search Query.
  • Change Ticket Status
    Change Status of a Ticket.
  • Update a Post
    Update an existing Post in the Help Center.
  • Search Groups
    Search Groups using Group ID or a Search Query.
  • Add or Update Customer
    Add a new Customer or Update an existing Customer
  • Add an Order
    Add a new Order
  • Add Order Line Item
    Add Line Item to an existing Order
  • Add or Update a Product
    Add a new Product or Update an existing Product
  • Add or Update a Product Variation
    Add a new Product Variation or Update an existing Product Variation
  • Search Customers
    Search a Customer based on Email Address or Customer Id
  • Update an Order
    Update an existing Order
  • Search Orders
    Search for an existing Order
  • Search Products
    Search for an existing Product
  • Search Product Variantions
    Search for an existing Product Variantion

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Connect WooCommerce and Zendesk with your other apps and run workflows across them.
Trigger workflows automatically when things happen in any of the apps.

WSDesk – WordPress Helpdesk Plugin

Description

Description

WSDesk is the premier WordPress Helpdesk plugin that offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.

The plugin is boosted with unlimited tickets, unlimited agents and has features like supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, quick reply templates, agents’ satisfaction rating and customer feedback and much more!!

Unlike other SaaS-based plugins, WSDesk does not store your data in the cloud. Rather, all your data is stored on your system. Data privacy is one less thing to worry about with WSDesk!

Product Video

Unlimited Tickets & Agents

Simple Interface

Custom Ticket Views

Triggers & Automation

Email-Based

Canned Responses & Rich Text

Reports & Agent Satisfaction Rating

Backup & Restore

WooCommerce Integration

Easy Digital Downloads (EDD) Integration

Add Professional Agent Signatures

Advanced Convenient Features

Auto Tagging And Assigning: Using Triggers, you can use tags to automatically assign tickets to the agents.

Auto Suggestion System: This feature allows Agents to select blog articles from the auto-suggested list while replying to tickets. And for Customers, it is shown while raising a ticket. The auto-suggestion feature works on title, content, and tags of the articles.

Ticket Custom Views: Based on certain conditions, you can create custom ticket views based on agents, ticket tags, ticket status, and so on.

Triggers & Automation: Using Triggers, you can automate certain responses in WSDesk.

Canned Responses: If there are several tickets that require a similar reply, you can create a custom template of your own. This will save your time and reduces the effort to type the same message for several tickets.

Bulk Edit & Merge Tickets: Bulk edit/update ticket assignee, ticket labels, ticket tags, the subject of the ticket and reply the tickets in bulk. This process will merge tickets automatically.

Agents Management: Configure and manage agent roles, their user rights and associated Ticket Tags of each agent.

Agent Notifications: Like real-time email alerts, the agents can receive notifications whenever a customer creates a ticket. Not only customer’s action, but a Support Agent’s response to the ticket or even a change in ticket status can trigger the emails.

Automated Emails: Send acknowledgment emails whenever a ticket is submitted and replied.

Agent’s Satisfaction Rating: Using Triggers, a satisfaction email can be sent to the customers to request feedback on your customer service. This will also help to analyze each agent’s performance.

WSDesk Backup & Restore: Backup and restore the WSDesk settings and tickets data within a specific date range, in simple steps.

Change Requester Email: Change/update the ticket raiser’s email address.

Unlimited Agents: Create unlimited agent accounts in WSDesk.

Customizable Ticket Fields: Create custom input fields for your customer support form.

Customizable Support Form: Create custom interfaces for support form. You can also create multiple support forms as well.

Multiple Attachment Fields: Customers can upload multiple attachment files while submitting the ticket.

Unlimited Days Reports and Analysis: Tracking ticket reports and agent reports are not limited to certain days but can be tracked for any custom duration.

Rich Content with Formatting Options: WSDesk comes with a rich text editor with advanced formatting options.

AJAX Based System: WSDesk is built with AJAX based design, that helps load information faster. No need to reload the page every time to get updated information.

Email Support System: Customers can reply to tickets from their emails. Hence reducing the need to login to your website to reply to the tickets.

Advanced Short Codes Supported: WSDesk supports advanced short-codes that enhance some functionality of the plugin.

Import Zendesk Tickets: Existing Zendesk tickets can be imported to WSDesk in simple steps.

WooCommerce Integration: WooCommerce can be integrated with WSDesk. WooCommerce fields will be used for ticket handling. You can even track WooCommerce reports separately.

Easy Digital Downloads (EDD) Integration: Just like WooCommerce, WSDesk also integrates with Easy Digital Downloads (EDD).

One Year Support & Updates: Every license of WSDesk comes with a one-year premium support and plugin updates.

100% GDPR Compliant: Keeping the GDPR compliance in mind, we have prepared our privacy policy as an information manual for how we, at WSDesk collects, maintains, uses and discloses information gathered from users.

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